What first sparked your love of the spa world?
From a consumer’s standpoint, I’ve been interested in all things spa for as long as I can remember. Now that I am part of the industry, I have seen what a close, tight knit family it is. It has been nothing but a joy to meet other members of the spa community as we all work together to enhance the well-being of others.
What initially drew you to Body Bliss?
I was impressed with the integrity of the company and the exceptional quality of the Body Bliss products. As an Arizona resident, I loved that the company sources local indigenous botanicals, as well as pure essential oils from around the globe. The fact that the products exceed the stringent standards of luxury resorts and spas, and Body Bliss’s long-standing client base proved to me that their products are the finest quality skin and body care products available anywhere. With the growing wellness movement, I saw nothing but endless opportunities for growth.
From a very personal perspective, I’ve always wanted to be a part of an industry that provided health benefits to people. My previous background was in manufacturing and quality of medical devices and biotech pharmaceutical products. My involvement with Body Bliss has provided a great way to continue my desire to be involved in an industry that enhances people’s health.
We know that no two days are alike, but can you give us a peek of one particular day of your life as Body Bliss’ CEO?
There’s never a shortage of things to do, I’ll say that! I have two favorite analogies regarding buying Body Bliss, a well-established company that is in such a growth phase. It’s like “jumping on a runaway freight train”, and quite often I feel like I’m “drinking from the fire hose!!!” Right now, the majority of my time is spent working on the initiatives that I’ve set for Body Bliss for this year. I usually spend some time with Nick James, our Founder/Creative Director, talking about new projects, products and trainings for our customers. My previous career was in quality management, so that part of me likes to pop in on production at times to keep an eye on how things are being done. Even though I work hard, I also like to keep things fun, so sometimes you might catch me planning an employee get together. This morning I brought in some zucchini bread for everyone that I made. I think it’s important to try to maintain balance.
What is your favorite part of your day?
My favorite part of the day is our morning strategy meetings. I love sitting down with the team and discussing what our priorities are and how we intend to tackle them. We all bring something unique to the table and it’s nice to collaborate in a way that brings cohesiveness and focus to better accomplish our objectives. I also like just walking around production and connecting with the staff that makes and ships our products. They have such positive energy – it’s always uplifting!
What has been one of the most memorable experiences working for Body Bliss?
One of the most memorable experiences for me was learning more about our Aroma Design Bar and Intentional Aromatherapy App. I had never experienced anything quite like it before. I was blown away by how it enables any spa to easily provide turn-key, customized aromatherapy for their guests. It’s such a powerful tool that presents the guest with a very personal and truly memorable experience.
What would you consider to be the hardest part of your work? How do you overcome these challenges?
The hardest part of my work is addressing the challenges of a growing company. My initiatives in 2017 include streamlining our product development, inventory controls, and manufacturing systems, and updating and improving the company website, while nurturing the relationships with current clients and exploring new opportunities for growth. It’s hard not to want everything done at once, but I welcome the challenges and intend to take them on with patience and persistence.
What is the most rewarding part of your job?
There are several rewarding parts of my job. I love being part of such a great team of people within Body Bliss and to see the pride that they take in the company and in their work. It also is immensely rewarding to see how many people love our products. Body Bliss was formed with the express intention of creating products formulated using the most effective ingredients, to enhance the health and well-being of therapist and guest alike. I don’t think there’s anything more rewarding than being a part of something that creates positive outcomes for the well-being of others.